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Delivery for items to the U.K is based on the weight and size of the item. Standard charge for any item under 10 Kilos is £10. A charge is made for delivery to the rest of the World (rate is calculated by the size of the package). You can choose to pay extra for delivery at certain times of the day ( UK delivery only), please call TELEPHONE NUMBER to find out more. Orders placed before 2pm (weekdays) will be dispatched same day.
Auto Obsession can accept payment by either Debit/Credit Card, Cheque or Postal Order. To process your order we need certain contact details, these however are never disclosed to any third party. Prices and carriage where applicable will all be in £s Sterling .
Auto Obsession only accepts payments by phone or on-line. Please have your credit card details and the order number available when you call one of our ordering numbers:
ENTER TELEPHONE NUMBER
On Receipt of your Order
Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to us. In the event your package arrives damaged, it is the responsibility of the you, the customer, to inspect the goods whilst the driver is present and make him aware of the damage. All damaged parts have to be signed for damaged. All packaging MUST be retained until the problem has been resolved. Auto Obsession will not be held responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
*PLEASE NOTE - Any damages that have occured during transport, have be reported to us within 14 days of receiving them. If 14 days passes, we are unable to claim for the insurance of the goods.
Incorrect Goods Received
When your order has been received, should you think you have received an incorrect item, due to it not matching the online image, or for another reason, we require photographic evidence to show us the problem. This is so we can liase with our warehouse, or supplier, and confirm where the problem has occured. We will then be able to correct the problem and offer a full refund, or a replacement part.
Alloy Wheel Only Orders - Tyre Installation
For any alloy wheel only orders made from Auto Obsession, we cannot be held responsible for any damages that may occur during the tyre fitting of the wheels we have sold. Please check all wheels for damage that may of occured during transit, before the tyre fit procedure. If any wheel is found to have any damage, please contact our sales team, before any tyres are installed. Once the tyre is installed to the alloy wheel, we will be unable to confirm whether the wheel has been damaged during transit with the courier, or by the tyre fitting installing the tyre to the alloy wheel. No warranty claim can made made for any alloy wheel damage, once the tyre is fitted to the alloy wheel.
Responsibilty Of Purchase
All items sold by Auto Obsession are brand new, direct from the manufacturers. We do not sell any second hand parts or used parts. We will not take responsibilty for any change of mind on arrival of the goods.
Returns and Guarantee
There will be a 30% restocking fee for returns and there will be a £10.00 handling fee for exchanges. Shipping and handling fees are not refundable. Please ship the items back to us prepaid and with the proper packaging, for your protection make sure to insure the package. We cannot be held responsible for lost or damaged packages. Please note, any orders that are cancelled for 'change of mind' purpose, or if the customer wants to return due to the item not being identical to our online images, the order has to be returned back to us in its original condition and the customer is responsible for any delivery return costs.
PLEASE NOTE * In cases of certain special orders, we cannot accept these parts back for return. All special orders are undertaken at the customers discression and cannot be accepted back for any reason, other than faults. All our body styling parts are special order only and fall under these terms.
All contracts herein and with effect of the company do not at any time affect your statutory consumer rights.
Though we have made every effort to ensure the information provided on this website is accurate, we cannot guarantee its accuracy. This site is designed to assist you in making your purchasing decisions, and is not intended to be the definitive source of accurate information. You are solely responsible for verifying the information on this site before you make your purchases. We will not be held responsible for inaccurate information, part numbers, specifications or model applications. Also please note that the actual colour of some items may differ slightly from the representations displayed on the web site. We are not obligated to sell at listed prices if there is an error. Thanks for your understanding.
If you have any complaints about our service or any products that you have purchased from us, please feel free to contact us at [email protected]. We will endeavour to respond to your complaint within the working day. Complaints are normally resolved within 3 working days. You will be kept up to date on progress of the complaint via email or phone